Privacy Policy
Last updated: September 2026
SuckleBubs by Arnikka de Kort respects your privacy and is committed to handling your personal and health information carefully, respectfully and in accordance with applicable Australian privacy laws.
This Privacy Policy explains how SuckleBubs collects, uses, stores and discloses personal information when you visit this website, make an enquiry, book a consultation, participate in an educational program or otherwise engage with SuckleBubs.
Who we are
SuckleBubs is operated by Arnikka de Kort, IBCLC Lactation Consultant, Registered Nurse and NDC Practitioner.
For privacy enquiries, please contact:
Email: arnikka@sucklebubs.com.au
Information we may collect
Depending on how you engage with SuckleBubs, we may collect information including:
your name, email address, phone number and residential address
booking and payment information
pregnancy, birth and postpartum information
breastfeeding and infant-feeding history
relevant maternal and infant health information
information about your baby's feeding, sleep, behaviour, weight or development
correspondence, consultation notes and care plans
questionnaires or intake forms you complete
information you voluntarily share during consultations, programs or enquiries
technical information associated with use of this website, such as browser, device or website analytics information.
Health information is sensitive information under Australian privacy law and is handled with additional care. OAIC
Why we collect information
We collect information where reasonably necessary to:
provide lactation, feeding, newborn and related professional services
understand your concerns and relevant history
communicate with you about appointments and services
maintain appropriate clinical and business records
process bookings and payments
provide educational programs or resources you have purchased
respond to enquiries
meet professional, legal, insurance and regulatory obligations
improve the quality and operation of our services
send information or marketing communications where you have consented to receive them.
You may unsubscribe from marketing communications at any time.
How information is collected
Information may be collected:
directly from you through booking systems, intake forms, questionnaires, emails or consultations
through this website
through online meeting or education platforms
from another health professional where you have authorised the disclosure or where otherwise permitted by law
from a parent or legal guardian where information relates to an infant or child.
Where practical and appropriate, we collect information directly from you.
Information about your baby
As feeding consultations frequently involve both mother and baby, SuckleBubs may collect health information about your infant where reasonably necessary to provide the service.
Information about your baby is treated as confidential health information and handled in accordance with applicable privacy requirements.
How we store and protect information
SuckleBubs takes reasonable steps to protect personal and health information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored using secure electronic systems and reputable third-party providers used for purposes such as:
website hosting
appointment scheduling
payment processing
video consultations
online course delivery
email communication
secure document and record storage.
No electronic system can be guaranteed to be completely secure. However, reasonable safeguards are used having regard to the nature and sensitivity of the information involved.
Third-party service providers
SuckleBubs may use third-party providers to operate parts of the business.
These may include website, scheduling, payment, video-conferencing, email, cloud-storage and course-hosting services.
Some providers may store or process data outside Australia. Where this occurs, SuckleBubs will take reasonable steps required under applicable privacy law in relation to overseas disclosure or processing. The Australian Privacy Principles require organisations to explain whether information is likely to be disclosed overseas and, where practicable, the relevant countries. OAIC
Before publishing this policy, this section should be updated to reflect the actual services SuckleBubs uses and any known overseas data locations.
When we may disclose information
Your personal or health information will not ordinarily be disclosed to another person without your consent.
Information may be disclosed where:
you have consented to the disclosure
it is reasonably necessary for your care and permitted by law
disclosure is required or authorised by law
there is a serious threat to health or safety and disclosure is permitted by law
disclosure is reasonably required to professional advisers, insurers or service providers who support the operation of SuckleBubs.
Accessing or correcting your information
You may request access to personal information SuckleBubs holds about you or ask for information to be corrected if you believe it is inaccurate, incomplete or out of date.
Please contact:
Some legal exceptions may apply to access requests.
The Australian Privacy Principles specifically provide rights relating to access and correction of personal information. OAIC
Retention of records
Clinical and business records are retained for the periods required by applicable professional, legal, regulatory and insurance requirements and are securely destroyed or de-identified when no longer required.
Cookies and website analytics
This website may use cookies, analytics or similar technologies to understand how visitors use the website and improve its functionality.
You may be able to limit cookies through your browser settings.
If advertising or tracking technologies are added to the website in future, this policy should be updated accordingly.
Privacy complaints
If you believe your personal information has been mishandled, please contact:
Arnikka de Kort
Email: arnikka@sucklebubs.com.au
SuckleBubs will review your concern and respond within a reasonable period.
If you are not satisfied with the response, you may also be entitled to make a complaint to the Office of the Australian Information Commissioner or another relevant privacy regulator.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes in services, technology, legal requirements or information-handling practices.